Return Policy

CLARA SANCHEZ

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, CHARGES

APPLY.

Can I return my order? Yes, you can.

If you're not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the proper parts and components, and the packaging has arrived exactly as the product.

2. Normal handling of the product is evident; breakage due to careless handling is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product was found to be defective immediately upon receipt.

5. We reserve the right to charge the customer for shipping costs.

6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of ours.

How can I return my order? If your order meets the conditions above, you'll need to follow the steps below to start the return process.

-Send an email to: info@clara-sanchez.com

-Make sure the email includes the following:

Order number

Reason for the return request

Photo of the product if broken

Customer's first and last name

Customer's address

We'll then get in touch with you and give you the return address. Never send the return to the sender's address; we'll send you the correct address once you've requested it.

You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their business or professional activity:

A.

CANCELLATION TERMS

Right of cancellation

The cancellation period is 14 days from the day you or a third party named by you, other than the carrier, received or accepted the last goods.

Since we work with a fully automated system, orders are fulfilled as soon as they are placed. We are therefore unable to interrupt the shipping process until delivery, which means a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (Clara Sanchez) by a clear statement (e.g., by email) of your decision to withdraw from this contract. The withdrawal is complete once we have received the goods. Return shipping costs will be borne by the buyer.

Registration for shipments in transit

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may notify us of your cancellation in advance.

To ensure the fastest possible return for you, we ask that you send us proof of shipment.

Consequences of withdrawal If you withdraw from this contract, we must refund all payments we have received from you, except for delivery costs (except for additional costs resulting from your choice of a delivery type other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.

1. ** ALL RETURNS WILL BE SENT TO OUR

CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.