Política de reembolso

CLARA SANCHEZ

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.

Is it possible to return my order? Yes, it is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1.The order still contains all appropriate parts and components, and the packaging has arrived exactly as it was with the product.

2. The product shows only normal handling; breakage due to careless handling is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product was found to be defective immediately after receipt.

5. We reserve the right to charge the customer for shipping costs.

6. The return will be processed within 7 business days and, if the conditions are met, the return will be officially accepted within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order? If your order meets the conditions above, you must follow the steps below to initiate the return process.

-Send an email to: info@clara-sanchez.com

-Make sure the email contains the following:

Order number

Reason for the return request

Photo of the product in case of damage

Customer's first name + last name

Customer's address

We will then contact you and provide you with the return address. Never send the return to the sender; we will provide the correct address after you contact us.

You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:

A.

CANCELLATION CONDITIONS

Right of Cancellation

The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received or accepted the last goods.

Since we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us (Clara Sanchez) by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed when we have received the goods. The return costs of the goods shall be borne by the buyer.

Registration for Shipments in Transit

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may inform us in advance of your cancellation.

To ensure the fastest possible return for you, we ask that you send us a shipping confirmation.

Consequences of Withdrawal If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (except for any additional costs resulting from the fact that you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same payment method that you used for the original transaction, unless we expressly agree otherwise with you; under no circumstances will you be charged any fees for this refund.

1. ** ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE

IN ASIA AT THE CUSTOMER'S EXPENSE.